FAQs

• Are your watercolor portraits traditionally hand painted?

  Our watercolor portraits are not traditionally hand painted on paper. They are hand painted on a drawing tablet and printed on poster paper, wrapped canvas, or framed canvas.

• Can you work with the old photographs?

  Yes if we are still able to recognize the face features from the photos. Some notes when taking pictures of the old photographs: - Take the photographs out of the frames if possible in order to avoid the reflection on the glass. - Take pictures of the photographs under natural daylight in order t...

• Do you accept return & refund?

  All sales are final. No return & no refund on custom merchandise. If they arrive damaged or defective, we will send a replacement.

• How does this process work?

  When placing your order on our website at https://custommayyarts.com/products/watercolor-family-portrait-from-merging-multiple-photos - Select your preferred Size & Material, Style, Total Number of People/Pets, Personalization/Text on the portrait (optional). - Enter Special Requests such as ...

• I am not from the USA. Can I still order?

  If you are not from the U.S., please order the Digital Download so that you can conveniently print the artwork at any local print shop. We are unable to ship physical products outside of the U.S.

• I haven't received my shipment?

  Once the carrier has possession of your package, it is out of our hands and control. If your package has been lost or delayed at the hands of the post office, we do recommend reaching out to your local carrier (we use the service of UPS or USPS) or going to the carrier website to open a claim. 90...

• My tracking says my shipment has been delivered but I haven’t received it?

  We kindly ask you to check with your family and your neighbors and see if they might have received the parcel on your behalf. Also check with the local post office as they are responsible for the final delivery and can provide further information about GPS coordinates of the delivery scan. If the...

• What are the requirements on the submitted photos?

  We can only guarantee the drawing outcome’s optimal quality when your photos meet our conditions. Please add photos at the originally actual size (the higher the resolution, the better). A cropped or screenshot photo may not bring out the clearest details. The photos you send to us must show the...

• What is your turnaround?

  The first proof is usually ready in 3-5 business days (or 7-10 business days during holiday seasons). The processing time till the final product might take longer if revisions are needed. Digital Download Option: After the proof approval, an artwork's digital file with high quality will be sent ...